Player Support
Glimmer LoopNeed help with a level, purchase, reward, or technical problem? Start with the quick answers below. If the issue remains, send us a message and include your device model, operating-system version, game version, and a short description of what happened.
Progress or settings
Progress is stored locally. Before reinstalling or clearing app data, note that local progress may be removed.
Ad reward missing
Wait a moment and return to the game. If the reward is still missing, include the approximate time and the reward type in your message.
Purchase issue
Use the in-game restore option first. Never send full card details; include only the store, item name, and transaction date.
Game problem
Restart the game and ensure your device has free storage. A screenshot or short screen recording helps us reproduce visual issues.
Privacy requests
For privacy questions or requests, use the same email address with the subject “Glimmer Loop Privacy”. Read the Privacy Policy for more detail.